Featherdale Wildlife Park - Sydney Australia

Sydney’s Hands-On Wildlife Experience

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your privacy is our priority

Featherdale Management Pty Ltd trading as Featherdale Wildlife Park (Featherdale) is committed to ensuring your personal information is protected. Featherdale understands and appreciates you are concerned about your privacy and about the confidentiality and security of information we may collect about you. This Privacy Policy Statement explains how we manage your personal information.

In addition to this Privacy Policy Statement, there may also be specific and additional privacy provisions, which apply to our collection and use of your personal information e.g. information provided when entering a competition, subscribing to a newsletter, or participating in a survey. If there is any inconsistency between this Privacy Policy Statement and those specific and additional provisions, the specific and additional provisions will prevail.

We may amend this Privacy Policy Statement from time to time.

The information we collect about you

The types of personal information we collect about you will depend on what services you use or products you acquire. This may include collecting your name and address, your email address, your contact address, credit card details and, where you have the option to comment on our services or products, whatever other information you choose to supply to allow us to provide products and services to you.

Cookies

We collect cookie information when you visit our website.  Cookies are pieces of information that a website can transfer to an individual’s computer hard drive for record keeping. The use of cookies is an industry standard and many websites use them. Cookies are useful for facilitating a user’s access to and use of a site. They allow us to track usage patterns and compile data that can help us improve our services to you. Cookie information is used in aggregated form - we do not use it to identify you as an individual. However, if you do not wish any information to be collected through the use of cookies you can change the functions in most web browsers to deny the cookie feature. You can also delete cookies from your hard drive at any time.

How we use your information and who we may disclose it to

The information that we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the addresses stored in our database to any unrelated third parties. Featherdale uses the information you provide to us to help you access the services or acquire the goods that Featherdale provides more easily. We may also send you marketing material about products and services we believe are suited to you and your interests. If you do not wish to receive any of this material you may simply choose “unsubscribe” from our mailing list and no further material will be sent to you.

If you purchase any products or services from Featherdale through this website, then your personal information will be disclosed to an online booking technology provided used by Featherdale to process your online transaction.

Featherdale may need to transfer and store your personal information in our overseas facilities.  In providing us with your personal information, you consent to this necessary transfer.

Featherdale will not disclose your personal information for purposes or to parties other than those outlined above without your consent.

User generated content

If you post reviews or comments on the site, you grant Featherdale and its affiliates a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments throughout the world in any media. You also grant Featherdale and its affiliates and sub licensees the right to use the name that you submit with any review or comment, if any, in connection with such review or comment.

Competitions

From time to time, Featherdale may conduct competitions on its website. When these competitions are run, you may also be given the choice of being on a mailing list to receive further contact from us. Unless you choose to receive further communications from Featherdale, the information we collect from your entry in the competition is not used for any purposes other than the competition.

Links to other websites

Featherdale’s website may provide links to third party websites outside of Featherdale’s services. These linked sites are not under our control, and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the Terms and Conditions of that website.

Storage and security of your personal information

Any personal information that we collect about customers, including email addresses, will be kept in Featherdale’s database. The database will be accessible only by those authorised to perform normal daily tasks such as updating addresses and renewing membership. The company will take all reasonable precautions to protect the personal information it holds from any misuse, loss, unauthorised access, modification or disclosure.

The internet is not a secure environment. If you use the internet to send us any personal information, Featherdale will not be liable for events arising from unauthorised access to your information.

Access to your information

You have a right to access most of the personal information we hold about you. If you wish to have access to your information, please send us an email or letter at the addresses provided below. If Featherdale does not allow you to access your personal information we will provide you with the reasons for our decision.

Accuracy of your information

Once we receive personal information from you, we take all reasonable steps to ensure that all the information we collect, use or disclose us accurate and up to date. If you think that any of your personal information held by us in inaccurate, please send us an email or letter at the addresses provided below and we will take reasonable steps to ensure that it is corrected.

Contact us

We take the privacy of your information seriously and it is important that you understand how we manage your personal information. If you have any questions or comments in relation to this Privacy Policy Statement please contact us by email at info@featherdale.com.au, or by mail addressed to:

Privacy Officer
Featherdale Farm & Aviaries Pty Ltd
217 - 229 Kildare Road
Doonside
NSW 2767

You should provide us with as much detail as possible about the particular information sought, in order to help us retrieve it. An access fee may be charged.